The response to the COVID-19 pandemic is ever-evolving. We will continue to plan for all outcomes and will share relevant information as it comes to hand. St Kilda members have been the driving force of our ability to make recent changes to our list and football department, and your continued support is absolutely vital if the club hopes to build momentum this year and beyond.
We will do everything we can to ensure our members feel they receive value from their membership. We are working with the AFL and other clubs to determine the best possible way to deliver for members. We will also continue working hard to bring our loyal members exclusive behind-the-scenes content whilst games are played behind closed doors. As soon as we have clarity on the exact number of games to be impacted by COVID-19, we will share more information on what else we can offer our 2020 members to enhance their experience.
While we recognise that this situation has placed a financial burden on many in the community, we would be eternally grateful to those who are in a position to remain committed to the club with their original investment. The support of our members will allow us to overcome the challenges presented by COVID-19.
As per the EasyPay terms and conditions, there is a fixed schedule as to when monthly instalments are taken from members. This allows for transparency. Until there is a definitive answer regarding the exact number of games impacted by COVID-19, the instalments will run according to the original schedule as outlined. We will communicate with all members as soon as there is further clarity on the total impact on fans.
Interactive CREST benefits (meet-and-greets, panels, etc.) will be postponed until further notice. Any additional access to tickets to Saints games will also be suspended for the moment, however, these will become available once the no-crowds policy ends.
Yes. Membership fulfilment will continue as normal. In some instances, packs may take slightly longer than 14 business days due to our partner businesses adjusting to changing conditions in response to government and expert advice.
We understand our members and fans may have questions regarding the current situation and thank you for your understanding and patience as we aim to share as much information as possible as things progress. We ask that you understand that our staff may not be able to provide all the answers to your questions right now and recommend that you follow our updates via email, club website and the Official Saints App to keep up to date with the latest news. Our Membership team is on hand to assist with further queries the best they can and can be reached at firstname.lastname@example.org.