COVID-19

Please see the below information from Ticketmaster.

The AFL has announced that due to the COVID-19 pandemic, matches up until May 31 (Rounds 2-11) will not be going ahead as scheduled.

All ticket holders will receive a full refund including booking and payment processing fees.

Ticketmaster Refund Process:

Due to the number of cancellations, our refund process is taking slightly longer than usual. You don’t need to do anything; we will issue a refund for your tickets onto the credit card you used to buy your tickets. We truly appreciate your patience and understanding.

Please note, only the original credit card holder will receive a refund via the methods outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original credit card holder for your refund.

If you stopped into one of our Ticketmaster outlets to buy your tickets using cash or EFTPOS, you’ll need to swing by one more time with the tickets, and the EFTPOS card used if applicable, to make the booking. The outlet staff will help you with your refund. Due to current closures following Government instructions, if you are unable to attend an outlet please contact us here so we can arrange an alternative refund method for you. As above, we must be communicating with the original credit card holder.

Please understand that given the extraordinary circumstances, our Fan Support teams are incredibly busy at the moment, so we encourage you not to contact us. Instead, you can find lots of information and answers to your questions in our information portal.

Anything else you need to know from Ticketmaster?

Our FAQ Page lists most of the common questions and latest event info. Add it to your bookmarks and stay on top of the latest news regarding your event.

Our corporate hospitality team will be contacting all purchasers directly via email and/or phone and will discuss all options with you, including the possibility to defer or transfer your booking to a round later in the season. As the conditions of future rounds are still unknown, we will be advising of all alternative options directly with each purchaser as soon as that information comes to hand. We thank you for your patience and on-going support.

As always, the club had several themed games planned for this season, with Maddie’s Match scheduled for Round 3. The club is currently working with MRV to determine whether the fundraising activities will go ahead or be postponed to later in the season.

We greatly appreciate your support of this important cause. $5 from every Maddie’s membership purchased goes directly to MRV to help fund vital research into Bone Marrow Failure Syndromes. Until a decision is made on the nature of this game and whether or not it is to be postponed, we will not be able to provide an answer. As soon a decision is made, we will update all members with an MRV membership.

All club functions and events are currently postponed until further notice. This also extends to school and community visits. We will be in touch to re-schedule these when we resume business as usual.

We will still honour all Saintsmas gifts of tickets to games if and once we are able to host AFL games with fans in attendance. We will re-communicate to you about choosing a game once this occurs.