FAQs
Why am I receiving this?
You’ve been identified as a past St Kilda member who previously showed strong engagement and support for the club. As part of a special re-engagement initiative, we’re offering you a complimentary membership for the remaining home games of the 2025 season to thank you for your past support and welcome you back to the Saints family. We understand that life can get busy and your membership might have taken a back seat this season. As part of a special re-engagement initiative, we’re offering you a complimentary membership for the remaining home games of the 2025 season. It’s our way of thanking you for your past support and welcoming you back to the Saints family.
Will I be charged for this next year?
No. This is a completely free, one-off offer with no strings attached. You will not be charged or automatically renewed into a paid membership for 2026. We’ll be in touch later in the year with exclusive offers should you wish to continue your membership journey.
Can I upgrade my ticket to better seating?
Your complimentary membership has been tailored based on your previous membership type. While upgrades aren’t available within this campaign, you can purchase a reserved seat upgrade through Ticketmaster for individual games, subject to availability. For further help, please contact our Membership Support Team.
How do I access my complimentary membership?
Your membership has been added to your existing MySaints account. Simply log into the Saints App using your email address and password to view your mobile membership and access your game tickets.
I can’t log into the Saints App – what should I do?
If you’ve forgotten your password, you can reset it via the login screen. If you’re still having trouble, please contact our Membership Support Team on 03 9967 4388or email membership@saints.com.au.
Can I bring a guest to the games?
Yes! Your complimentary membership includes one (1) free guest ticket for each remaining home game of the 2025 season. You’ll be able to access both your ticket and your guest’s ticket via the Saints App before each match.
Can I choose which games I attend?
Yes, you can choose to attend any or all of the remaining home games in the 2025 AFL season. There’s no requirement to attend a minimum number of games.
Is this membership transferable to someone else?
No. This complimentary membership is non-transferable and has been offered specifically to you as a valued past member. However, you are welcome to use the included guest pass to bring a friend or family member.
What happens after this season ends?
Once the 2025 season concludes, your complimentary membership will expire. We’ll be in touch closer to the 2026 season with exclusive renewal offers if you’d like to continue supporting the club as a full-season member.
Will I get a physical membership card?
No physical card will be sent. This campaign is fully digital and designed to be accessed via the Saints App. If you require assistance using the mobile ticketing system, our team is here to help.
What if I want to sign up for a full membership now instead?
That’s fantastic! You can contact our Membership Team to discuss available upgrade options and we’ll help you find the best package to suit your needs for the remainder of the season and beyond.
