FAQs

Our research and member surveys indicate that members want more choice with regards to their member pack inclusions, many of whom have accumulated a number of caps and scarves over their years as a member. Apart from this, as a club, we are conscious about our environmental footprint and potential wastage in supplying an item that may not be of value to a member. The $20 voucher puts the choice and the entire Saints Locker store in your hands and allows you the freedom to pick the item you most want.

Yes, members can still put their voucher towards traditional membership merchandise such as Member caps, scarves, beanies, polos and hoodies.

Yes. Member caps, scarves and beanies are priced at $20 which is equal to the value of the voucher.

There will be a standard shipping fee of $10 to have your item shipped with tracking. However, we are also providing a range of options to members to help save or avoid shipping costs altogether. For example:

• Members can stack vouchers and combine orders to either save when multiple members are redeeming at the same time
• Members can collect their items from RSEA Park during business hours or at member events at RSEA Park
• We will also have free shipping days from time to time

While one of the trade-offs of increased flexibility is increased cost, we believe the benefit of flexibility and choice provided to members outweigh the costs. The overwhelming feedback through surveys and qualitative feedback indicate that members value choice and the options on offer provide as much choice as possible, both in terms of member items as well as the delivery / collection / shipping methods.

Unfortunately, the stadium infrastructure doesn’t have the ability to manage stock control and voucher redemption. Additionally, the volume of members attempting to simultaneously redeem on matchday would result in a poor customer experience due to queue lengths.

Items are subject to availability. Due to lengthy re-order timelines and minimum order quantities, exhausted items are unable to be replenished.

Pending availability, yes, members can purchase an additional item where this wasn’t previously possible

The voucher can be used multiple times until the voucher value is exhausted. Unused credit your membership voucher will remain valid until 31 August 2025 (1 November 2025 for AFLW Vouchers).

Yes, we encourage members to collectively redeem their vouchers in one transaction to save on shipping fees.

Yes, feel free to gift your voucher to a friend or family member to a friend to use at the Saints Locker store or e-store.