FAQs

To ensure the safety and security of our members, we are introducing a new sign-in experience with our membership partner, Ticketmaster. This sign-in experience protects members against fraud and security breaches, strengthens identity data, and elevates how we can support our members.

With improved account security to protect their account, members will be asked to verify their email and phone number upon initial login. In the event a member gets locked out or forgets their password they can easily self-service via SMS password reset. All Ticketmaster powered sites will now have a unified login, allowing members to easily manage their products across all sites.

To view the step-by-step instructions please click here.

When you sign into your St Kilda App or St Kilda Membership site, use the same email address you have always used. The system will recognise your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other membership sites (if applicable) and Ticketmaster.com.au

You can click "Forgot Password?" at sign-in to receive an email or a text message with a one-time code to reset your password.

Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.

With a secure, unified credential system, you can sign into your Ticketmaster and my St Kilda Membership Account using a single sign-in (username/password). With this new sign-in, not only is your account more secure, but you also no longer have to remember several username/passwords and can access your tickets faster.

Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of your St Kilda Membership Account or by signing into ticketmaster.com.au.

Your mailing address can only be updated in the profile section of your St Kilda Membership Account.

To ensure it is you, we are requiring each account have a phone number associated with it. This phone number can be updated via your Ticketmaster.com.au account profile.

This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.

Members will be required to use a Ticketmaster account to sign in to their St Kilda Membership Account. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on your St Kilda Membership site will not be marketed to by Ticketmaster unless you make a purchase directly on Ticketmaster.com.au.

Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster.com.au account. If you see a message that says, "Email Not Found", you will need to sign up with a new Ticketmaster account.

Creating an account is simple and secure! Follow the steps to create an account here.

Contact the St Kilda Membership Team and have them unlink your email from your Ticketmaster account. They will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.

Each individual email address that you use to sign into a St Kilda Membership will have a Ticketmaster account. If you use the same email address for all your accounts, you will only have one account that can access each venue or team.

No. Your St Kilda Membership Tickets, and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.