Match Access

Mobile Membership Tickets will not be available until 72 hours prior to each match. Please see instructions detailed below, alternatively click here.

Step 1. Download the Official Saints App from your relevant app store

Step 2. Go to ‘Membership’ located at the bottom of your screen

Step 3. Once in Membership, go to ‘Access your Membership’

Step 4. Make sure you are logged in to your My Saints account

Step 5. Click the game you would like to attend. Your ticket for each game will unlock on 72 hours prior to each game.

Step 6. 72 hours prior to the game, click ‘view barcode’ to view your ticket and save it to your Digital Wallet.

Step 7. View ticket in your Digital Wallet and make sure you enter through the gate on your ticket

Please note: For Reserved Bay members, this only gives access to the walk-up bays, these are subject to capacity.

Click here to download.

We have a range of alternative methods of access available, we would recommend contacting the Saints Membership team on (03) 9967 4388 to discuss this further.

To ensure you are up to date on all things St Kilda, we would strongly recommend having an email address linked to your Membership. However, to discuss alternate options, please contact the Saints Membership team on (03) 9967 4388.

If you have never logged into your 'MySaints Account' before but are a 2024 member, simply select the 'Reset My Password' option using the email address linked to your membership.

If you are not sure what your password is, you can follow the below steps to reset your password:

1. Click here.
2. Select ‘Forgot Password’.
3. Enter your email address and click next.
4. Select your chosen communication method to receive a one-time code to reset your password.
5. Check your mobile/email for the one-time code and enter this in the ‘Reset Code’ field. Select ‘Confirm’.
6. Create your new password (please use letters and numbers only).
7. Sign into your MySaints account.

Alternatively, please contact the Saints Membership team on (03) 9967 4388 or via membership@saints.com.au and they will be able to provide further assistance.

No, this is not required. By being a member, you will likely have an email currently associated with your membership, this will therefore provide access to your Saints Account. If you are unsure as to how to reset your password, we would strongly recommend following the instructions above or giving the Saints Membership Team a call on (03) 9967 4388 if you have any questions.

We’d strongly recommend that all St Kilda members log into their mobile memberships and save their tickets to their digital wallets prior to arriving at Marvel Stadium for home games.

It has recently been reported that some members have encountered issues being able to view their mobile ticket(s) via the mobile app.

There are a range of troubleshooting tips to solve for this, however as a first step, we’d encourage you to delete and re-download the Official Saints App. Please see instructions here.

For more troubleshooting tips, please see below:

iPhone Users:

• Ensure you are using the latest version of the Saints App. If you don't have automatic updates turned on, check your manual updates list on the App Store.
• The Saints App will only function on devices using iOS software 11.0 or higher. If you are using an iPhone released before 2013, you may experience compatibility issues.
• If you have an older or incompatible device and cannot access the app, please contact the Saints Membership Team on (03) 9967 4388 to discuss alternate options.

Android Users:

• Ensure you are using the latest version of the app. You can see if you have a pending update on the Google Play Store following these instructions.
• Android users will need to be running Android Version 5.0 or higher. You can check these by going to your System Settings > Scrolling to ‘About Phone’ or ‘About Device’ which will be at the bottom > Software Information. The Android version will be noted on this page.
• If you have an older or incompatible device and cannot access the app, please contact the Saints Membership Team on (03) 9967 4388 to discuss alternate options.

Game Day troubleshooting:

• iPhone users: Digital cards may be hidden from your wallet from time to time, please check the ‘expired passes’ note at the bottom of your wallet app in case.
• Dark mode can sometimes cause glitches/errors when it comes to scanning in on match day.
• We would strongly recommend ensuring your brightness is turned up completely.
• Broken screens can also have an impact.