Match Access

Mobile Membership Troubleshooting

We’d strongly recommend that all St Kilda members log into their mobile memberships and save their tickets to their digital wallets prior to arriving at Marvel Stadium for home games.

It has recently been reported that some members have encountered issues being able to view their mobile ticket(s) via the mobile app.

There are a range of troubleshooting tips to solve for this, however as a first step, we’d encourage you to delete and re-download the Official Saints App.

Please see further instructions below:

1. Delete the Official Saints App from your mobile phone.
2. Re-download the Official Saints App.
3. Open the app and click ‘Game Day’ from the home screen.
4. Click ‘Access your membership’ and login with your existing membership details, do not create a new account.
5. If you can’t remember your password, click forgot password and follow the prompts.
6. Once logged in, you will be able to view your mobile ticket(s).
   1. If you cannot see your membership barcode, please ensure there is T and SK logos next to your name. If only a T appears, you may need to click on an arrow to the right of your name which will allow you to access your St Kilda and Ticketmaster accounts.
   2. If your Ticketmaster and St Kilda accounts are correctly linked and you still have issues viewing your barcodes, we suggest logging into your Ticketmaster account on a web browser and logging out. Then log back into the app.

Common Questions:

Where can I find help on game day?
For Marvel Stadium matches, you can visit the Saints Membership team at the Club Hub, they will be located at Gate 5 from the time gates open.

I keep getting a 'try again' message on the app, what should I do?
Ensure your email address on your Ticketmaster account is the same as your Saints membership account. If you're unsure, please get in touch with the Saints Membership Team via 03 9967 4388 or membership@saints.com.au .

The app is still showing last years matches, what should I do?
You need to delete and re-download the app to refresh it. Please follow the prompts above to do so.

What if I don't have a Ticketmaster account?
Simply click here to create an account. Please ensure you create an account using the same email as your St Kilda Membership account. If you're unsure as to which email this is, please get in touch with the Saints Membership Team via 03 9967 4388 or membership@saints.com.au .

If you are still experiencing issues accessing your mobile membership, please contact the Saints Membership Team via 03 9967 4388 or membership@saints.com.au during business hours. Alternatively, for Marvel Stadium matches, you can visit the Saints Membership team at the Club Hub, they will be located at Gate 5 from the time gates open.